Privacy Policy
1. Introduction
This Privacy Policy (“Policy”) provides our policies and procedures for collecting, using, and disclosing your information. It outlines the security measures we’ve put in place to protect the information that you store using Flow Channels™ ("Flow Channels," "we," "us") services, including the services made available through this website (flowchannels.com.au and its subdomains), and any other software or services offered by Flow Channels in connection with such services (the “Services”).
By using our Services, you consent to the collection, transfer, processing, storage, disclosure, and other uses of your information as described in this Privacy Policy.
2. Information We Collect
Personal Contact Information: When you express interest in or register for our Services, we require you to provide personal contact information, such as your name, company name, address, phone number, and email address.
Billing Information: When purchasing the Services, we require you to provide financial and billing information, such as billing name and address and credit card details. Please note, this information is processed by our third-party payment provider, Stripe, and is not stored on our servers.
Client Data: While using our Services, you will create, upload, and store information within your Flow Channels sub-account, such as company details, logos, photos, email templates, and your own customer contact information (collectively, "Client Data").
Analytics and Log Information: As you navigate our website and use our Services, we may collect information through common tools like cookies and web beacons ("Analytics Information"). This includes standard information from your browser (type, language), your Internet Protocol (“IP”) address, and the actions you take on our website (pages viewed, links clicked). This information is used for analyzing trends and administering the site.
Diagnostic Information: If you encounter technical errors, we may request your permission to obtain a crash report and logging information from your system to diagnose the issue ("Diagnostic Information").
3. How We Use Your Information
We use the information we collect in the following ways:
To Provide and Maintain the Service: Your Personal Contact Information and Client Data are used to operate the Services, manage your account, provide customer support, and send you product announcements and updates.
For Billing: We use a trusted third-party payment provider, Stripe, to process all payment transactions. You can find Stripe's privacy policy at www.stripe.com.
To Improve Our Services: We use Analytics, Diagnostic, and Client Data in an aggregated and anonymized way to monitor and analyze the use of our Services, for technical administration, to increase functionality, and to develop new features.
For Marketing: As outlined in our Terms and Conditions, we may identify you as a customer and use your name and/or logo on our website and in marketing materials.
To Communicate With You: We use your contact information to communicate with you directly or through our partners regarding your account and our services.
4. Cookies and Advertising
Like any other website, Flow Channels™ uses ‘cookies' to store information like visitor preferences and pages visited. This information helps us optimize your experience. Third-party vendors, including Google, may use cookies (like DART cookies) to serve ads based on a user's prior visits to our website or other websites. You may opt out of personalized advertising by visiting Google's Ads Settings or www.aboutads.info. Please note that Flow Channels's Privacy Policy does not apply to other advertisers or websites, and we have no access to or control over the cookies used by third-party advertisers. We advise you to consult the respective Privacy Policies of these third-party ad servers for more detailed information.
5. Information Sharing and Disclosure
Flow Channels™ will not sell, rent, or trade your personally identifiable information to any third parties. We will not share your personally identifiable information except in the limited circumstances described below:
Service Providers: We may use trusted third-party companies (e.g., for data storage, payment processing, analytics, marketing services) to help us provide and improve the Services. These third parties are contractually obligated to protect your information and are prohibited from using it for any other purpose.
Legal Compliance and Protection: We may disclose information if we believe in good faith that it is necessary to cooperate in investigations of fraud or illegal activity, to respond to a subpoena or other legal process, or to protect our rights, your safety, and the safety of others.
Business Transfers: If Flow Channels™ is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via a prominent notice on our site of any change in ownership or use of your personal information.
Co-Branded Partners: If you sign up for our service through a link from a co-branded partner's website, we may share your name and contact details with that partner to provide enhanced integration. If you do not want your information shared, please sign up directly through flowchannels.com.au.
Non-Personal Information: We may disclose aggregated or non-personally identifiable information, such as usage statistics, at our discretion.
6. Data Retention and Account Cancellation
We will retain your information for as long as your account is active or as needed to provide you with the Services. If you wish to cancel your account, please contact our customer support team. Upon account deletion, your Client Data will be scheduled for removal from our active servers. Please be aware that there may be a delay before all data is removed, and some data may persist for a period in backup copies for operational purposes.
7. Your Data Protection Rights (GDPR & CCPA)
We are committed to respecting your data protection rights. Depending on your location, you may have certain rights regarding your personal information.
For residents of the EU, UK, and other regions covered by GDPR: You have rights including the right to access, rectify, erase, restrict processing, object to processing, and data portability for your Personal Data.
For residents of California (under CCPA): You have rights to request disclosure of data we collect, request deletion of your data, and opt-out of the sale of your personal information.
If you would like to exercise any of these rights, please contact us at the details provided below. We will respond to your request within one month.
8. Children's Information
Our priority includes adding protection for children online. Flow Channels™ does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you believe your child has provided this kind of information on our website, please contact us immediately so we can take steps to promptly remove it.
9. Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. If we make material changes, we will notify you via the primary email address specified in your account and/or by posting a notice on our website homepage prior to the changes taking effect.
10. Questions and Contact Information
If you have any questions regarding this Privacy Policy, please contact us:
Flow Channels
Attn: Privacy Officer
10 Connolly St
Allenstown, Queensland 4700
Email: hayden@flowchannels.com.au
Last updated June 10th, 2025
