Terms and Conditions
1. Agreement to Terms
By using the services provided by Flow Channels™ ("we," "us," or "our"), you ("Client," "you," or "your") agree to be bound by these Terms and Conditions. If you do not agree to these terms, you may not use our services.
2. Description of Service
Flow Channels™ provides a software-as-a-service (SaaS) platform that includes messaging automation, a customer relationship management (CRM) system, sales pipelines, calendars, and other marketing and communication tools, delivered through a sub-account on a third-party platform (GoHighLevel).
3. User Accounts and Responsibilities
To use the service, you must register for an account. You agree to provide accurate and complete information and to keep this information up to date. You are responsible for all activities that occur under your account and for maintaining the security of your account password.
4. Service Provision and User License
Upon payment of your subscription fees, we grant you a non-exclusive, non-transferable, revocable license to access and use the Flow Channels™ software platform sub-account for your internal business purposes. This license is contingent upon your subscription remaining active and your account being in good standing. You do not own the sub-account; you are granted a license to use it. You may not sell, transfer, or sublicense your access to any other entity.
5. Subscriptions, Payments, and Renewals
All services are provided on a subscription basis, billed in advance on a monthly or annual cycle. Your subscription will automatically renew at the end of each billing cycle unless you cancel it in accordance with the cancellation policy. You authorize us to charge your selected payment method for all applicable subscription fees.
6. Cancellation and Termination
You may cancel your subscription at any time. Upon cancellation, your access to the service will continue until the end of your current billing period, after which it will be terminated. We reserve the right to suspend or terminate your access to the service immediately, without prior notice, if you breach these Terms and Conditions.
7. Refund Policy
For monthly subscription plans, no refunds will be issued. For annual subscription plans, a refund may be requested within a 7-day grace period following the initial purchase. After this period, no refunds will be provided for annual plans.
8. Acceptable Use Policy
You agree not to use the service for any unlawful purpose or to send unsolicited commercial messages (SPAM) in violation of the Australian Spam Act 2003 or other applicable laws. Prohibited activities include sending abusive, fraudulent, or harassing messages, or uploading malicious content. Violation of this policy may result in immediate termination of your account.
9. Intellectual Property
Flow Channels™ and its original content, features, and functionality are and will remain the exclusive property of Flow Channels™. Our brand and service are protected by copyright and trademark laws.
10. Client Data
You retain all ownership rights to the data, content, and information you upload or manage within your account (your "Client Data"). You are solely responsible for the accuracy, legality, and quality of your Client Data and for ensuring you have all necessary rights and consents to use it.
11. Dependence on Third-Party Services
You acknowledge that the Flow Channels™ platform relies on services from third-party providers, including GoHighLevel. The availability and functionality of our service may be affected by the performance of these third parties. We are not liable for any service interruptions or issues caused by our third-party providers.
12. Limitation of Liability & Disclaimer of Warranties
The service is provided on an "as-is" and "as-available" basis. To the fullest extent permitted by law, Flow Channels™ disclaims all warranties. In no event shall Flow Channels™ be liable for any indirect, incidental, or consequential damages arising out of or in connection with your use of the service.
13. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Queensland, Australia, without regard to its conflict of law provisions.
